Privacy Policy

This Privacy Policy explains how AusLanka Marketplace (we, us, our) collects, uses, stores, and discloses personal information when you use our marketplace website and services (Service).

We are an Australia-focused community marketplace connecting buyers and sellers. Our privacy practices are intended to align with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This policy is provided for transparency and does not limit any rights you may have under applicable law.

Depending on how you use the Service, we may collect:

• Account information: name, email address, phone number, and profile photo (if provided).
• Listing information: item details, photos, price, category, and the location you choose to share.
• Messages and communications: buyer and seller messages, support enquiries, and feedback.
• Safety and compliance data: reports, moderation actions, and audit logs where needed to keep the marketplace safe.
• Usage and device data: pages viewed, clicks, referrer URL, approximate location inferred from IP, device and browser information, and session identifiers.
• Cookies and similar technologies: used to operate and secure the Service.

If you include personal information in a listing or your profile, that information may be publicly visible.

• Directly from you when you create an account, post a listing, message another user, or contact support.
• Automatically when you browse the Service (for example via cookies, server logs, and in-product event tracking).
• From third parties when you choose to use third-party sign-in services or integrate external accounts.

We may use personal information to:

• Provide, maintain, and improve the marketplace and its features.
• Publish listings and enable buyer-seller communications.
• Authenticate users, secure accounts, and prevent fraud or misuse.
• Respond to support requests and send service-related notices.
• Monitor safety, investigate reports, and enforce our terms and policies.
• Comply with legal obligations and respond to lawful requests.

Listings you publish are public and may be visible to anyone who visits the Service. You control the information you include in a listing.

To protect privacy, we may show only an approximate suburb or area instead of an exact address. Messages between buyers and sellers are not public but are stored to operate the Service and help resolve disputes.

We may disclose personal information to third parties where necessary to provide the Service, including:

• Infrastructure and hosting: cloud hosting and storage providers.
• Authentication and databases: providers such as Firebase (Google) used for authentication and data storage.
• Email and communications: services that help deliver notifications or support responses.
• Professional advisers: legal, accounting, or other advisers where required.
• Authorities: regulators or law enforcement where required or permitted by law.

We require service providers to handle personal information in a manner consistent with this policy and applicable law.

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Service is used. You can usually control cookies through your browser settings.

If you disable certain cookies, some features of the Service may not function properly.

Some of our service providers may process or store information outside Australia. Where we disclose information overseas, we take reasonable steps to ensure it is handled in a manner consistent with the APPs and this policy.

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. No method of transmission or storage is completely secure.

We retain personal information only for as long as needed for the purposes described in this policy (unless a longer retention period is required or permitted by law), and then delete or de-identify it where reasonable.

Where we become aware of an eligible data breach, we will act in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).

You may request access to, or correction of, personal information we hold about you. We may need to verify your identity before responding.

You can generally update your account details and listings through your profile. If you need help, contact us at contact us.

If you have a complaint about how we handle personal information, please contact us with as much detail as possible so we can investigate.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

For privacy questions, requests, or complaints, contact us at contact us.

Website: marketplace.auslanka.com.au